Connect failed

Connection failed/local or remote device not found

2018-11-14

Connection failed/local or remote device not found
1. Please confirm whether the AirDisk HDD is running and the indicator of the device is green. If it is green, please confirm the following:

1. Make sure the router has DHCP enabled;

2. Ensure that the network cable connecting the router and AirDisk HDD device is normal (the network port lights are both orange and green);

3. Make sure that the router management interface can find the AirDisk HDD device and has assigned IP to the AirDisk HDD device;

4. Make sure that the router's network can access the Internet normally.

5. Make sure all of the above are normal and still cannot connect to the device. Please try to restart the device. The remote restart mode is as shown in the following figure. Connection failed/Local or remote failed to connect the device

2. Can't find the device
1. Make sure that the AirDisk HDD device and the phone are connected to the same router;

2. If you use the optical cat, it is recommended to connect the AirDisk HDD device to the router's LAN port.

3. If the AirDisk-T2 system status light is flashing green, there may be insufficient power supply. Please update the power adapter above 5V-1.5A (the recommended data cable of T2 is less than 1 meter)

4. If the indicator of the device is red, the AirDisk HDD device has entered the backup system. Click Settings - Detect Firmware Update. After confirming that the upgrade is complete, the indicator on the AirDisk HDD device blinks in green to indicate that the upgrade has started. After the upgrade is complete, manually enter the backup system. reconnect.

5. There are still exceptions. Please submit your feedback (App into Settings - feedback) to us, or join our QQ exchange group: 319371158, we will solve it for you for the first time.

Previous：Failed to upload/download/backup files or timeout

Next：No Disk