| Disk is not read, you can refer to the following methods to troubleshoot: 1. Please confirm whether the disk file system is NTFS(recommended), exFAT, FAT32. 2. Please confirm that the disk has been correctly inserted into the device; 3. Please check the green light on the front panel of the equipment a. Airdisk-t2 green light flashes, indicating that no disk has been detected, possibly due to: 1. if the power supply is insufficient, please replace the 5V/ 1.5a or power adapter with higher rated power; 2. hard drive not initialized or formatting, specific steps, please refer to http://www.airdisk.cc/document/76.html? contentOnly b. Airdisk-q1 red light flashing, disk mount abnormal, possible reasons: 1. the USB device is not plugged in properly. Please check whether the USB device has been inserted into the USB port of Q1 after power off. 2. hard drive not initialized or format, specific steps, please refer to http://www.airdisk.cc/document/76.html? contentOnly 3. The red light of airdisk-q1 is always on, indicating that the power supply of USB devices is insufficient. Please replace the power adapter with higher rated power. c. AirDisk - Q1 green light for breathing, dormant under said disk, please wait a moment wake up 3 ~ 5 s system disk and manually refresh the page, if not to refresh the disk, please go to "Settings" - "more Settings" - "reset AirDisk HDD" to restart your device. d. Airdisk-q3c if the system is always on red light, it indicates that the device has entered the backup system, please turn it on 4. There are still some exceptions, please submit feedback (App access Settings - feedback) to us, or join our QQ communication group: 319371158, we will solve it for you in the first time. |
No Disk
2018-07-13
