Failed to upload/download/backup files or timeout
2018-06-11
Failed to upload, you can refer to the following methods to troubleshoot:

1. Please confirm that the current mobile phone is in a good network. It is recommended that the mobile data network signal is good within a Wi-Fi coverage area of ​​8 meters.

2. Upload fails during the upload process. There may be a network timeout. Please try again.

3. If the upload fails initially, make sure the disk is readable and writable. If the disk cannot be written, shut down the device and connect it to the PC for disk repair (computer-disk management, find the disk-view properties - tools - check). ://www.airdisk.cc/document/33.html

* The uploaded file was not found after the iPhone/iPad upload prompt was completed. Please check if the file is uploaded to iCloud. There is no thumbnail image of the real file locally but the file was not found. In the "Settings - Photo - iCloud photo picture", set the download and keep the original.

* If the backup file data in the image classification does not match the photos on the iPhone, please go to the iPhone backup directory to see if the folder properties match. [The format of the HEIC/HEVC file system may not be counted up, please update the firmware of the device Heavy style.

If the download fails, you can use the following methods to troubleshoot the problem:

1. Please confirm that the current mobile phone is in a good network. It is recommended that the mobile data network signal is good within a Wi-Fi coverage area of ​​8 meters.

2. Download failed during the download process. There may be a network timeout. Please try again.

3. The file may have been deleted. Please enter the location of the file directory and refresh to ensure that the file exists and try again.