| Your AirDisk HDD device does not have internet access You can refer to the following methods to troubleshoot: 1. Please confirm whether the AirDisk HDD is running and the indicator of the device is green. If it is green, please confirm the following: 1. Make sure the router has DHCP enabled; 2. Ensure that the network cable connecting the router and AirDisk HDD device is normal (the network port lights are both orange and green); 3. Make sure that the router management interface can find the AirDisk HDD device and has assigned IP to the AirDisk HDD device; 4. Make sure that the router's network can access the Internet normally. 2. If the indicator of the device is red, the AirDisk HDD device has entered the backup system. Click Settings--Check Firmware Update. After the upgrade is confirmed, the indicator of the AirDisk HDD device blinks in green to indicate that the upgrade starts. After the upgrade is complete, manually set the indicator. reconnect. 3. Manually restart the device (Q3C, T2 press the power button to turn off and then turn on, Q1 power off to power on). There are still exceptions. Please submit feedback (App access to set-feedback) to us, or join our QQ exchange group: 319371158, we will solve for you for the first time. |
The device is offline
2018-06-08
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